Roborock has been named the recipient of Canstar's 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall against other robot vacuums on the market.
The survey asked 354 Australians to rate their satisfaction with robot vacuums they had owned or used in the previous three years. Scores covered overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock said it was not only ranked first but was the only brand to achieve five stars in every category assessed, meaning the result reflects the ratings of people who have lived with the machines rather than a single test protocol.
What the ranking covered
Roborock marketing lead Danni Li said the company was honoured to receive the award. She said success at Roborock has always been measured by how much the company can reduce the complexity or daily chores of modern life, giving customers more time to spend on what they love to do.
Li described consumer centricity as a core value at the company, and said its research and development team places a heavy emphasis on using real customer feedback to shape what comes next, looking at what users love, what they do not, what slows them down at home and what they wish the products offered. She said the award was particularly meaningful because it was decided by people who actually use robot vacuums.
Two new models launched in Australia
Roborock has recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both use SpiraFlow 2.0, an upgrade on the company's original roller mop system. According to Roborock, sticky messes and spills are tackled with 16 pressurised clean water outlets that distribute clean water across the roller, faster roller rotation at 240RPM and 2.5 times downward mopping pressure. A new pressurised 100°C self-cleaning fresh water roller wash is claimed to deliver a deep and hygienic clean, with a 99 per cent bacterial removal rate.
- Saros 20 Flow: the flagship model has an 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which the company says can climb double-layer thresholds up to 8.8cm. AI RGB recognition identifies different floor surfaces and mess types so the clean can be adjusted, while the DuoDivide Main Brush and Dual Lifting Side Brushes are claimed to reach a 0 per cent hair tangling rate. A new RockDock provides 100°C pressurised mop washing and automated detergent dispensing.
- Qrevo Edge 2 Flow: at 8.98cm, Roborock describes it as one of the slimmest roller mop robot vacuums on the market. It carries 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system. For homes with pets, the company claims a 100 per cent hair pick-up rate on floors and a 15 per cent higher pet hair pick-up rate. AI RGB recognition identifies floor types and spills and adjusts waterflow accordingly, and the machine recognises carpeted rooms, lifting the roller mop by up to 15mm while an Automatic Roller Shield keeps carpets dry.
The suction, cleaning, bacterial removal and hair pick-up figures cited above are the company's own claims for the two models. The Canstar recognition rests on satisfaction ratings from 354 Australian owners and users of robot vacuums.